4th Wave E.I. Based Customer Service

The unique approach we have for customer service is to manage and handle the inner customer which is the self. Based on the 4th wave E.I. software the accurate assessment of the mental model profile the strengths and weaknesses in the 7 zone mental model captures the current status of the inner customer. Handling of external customers is largely influenced by the status of managing the internal customer. The sensitivity of care and concern in order to establish customer connectivity cannot materialize unless similar importance is given to invoking sentiments with the internal customer. Customer management and connectivity receives an entirely new approach and when participants leave the sessions they will understand and be empowered with the right attitude and aptitude to connect to any altitude of customer’s need.